Urgent requirement for USA Process in BPO in Noida

Requirement 1-
Sr. Product Support Associate-
Urgent requirements for Experienced Medical/Pharmaceutical (Generic Medicines) Sales” for Health Care BPO Division, with good Listening and Typing Skills.

Technical Competencies :

1. Should have working knowledge of computers
2. Should have good filtering and searching skills
3. Apt on MS Office tools
4. Should have good internet browsing skills
5. Typing Speed of over 30 wpm

Soft Skill :
1. Eye for Detail
2. Data interpretation skills
3. Problem Solving Attitude
4. Highlight Issues as per escalation matrix
5. Excellent communication skills (will interact with Customers and B2C sales)
6. High level of Patience and Determination

Work Experience:
1. Total 2 to 3 Years of experience with any International BPO in Outbound calling

     especially product Selling

2. 6 months to 1 year of experience in Healthcare/Medical domain (International calling

      Experience for Generic Medicines Sales)

Shift timings - Flexible to work in rotational shifts. (Generally US shift)
Working days - 5 working days & Sun fixed off.
Cab Facility-Cab & meal would be provided.
Salary-15k to 28k+Incentives on each and every lead

 Number of openings -10 to 15

Requirement 2-
Product Support Associate-
Are you the kind of person who enjoys to talk on medicines and are familiar with various medicines ,than we have a very excellent opportunity for you as Product Support Associate-
 Urgent requirements for Health Care BPO Division. With good Listening and Typing Skills.
Technical Competencies :

1. Should have working knowledge of computers
2. Should have good filtering and searching skills
3. Apt on MS Office tools
4. Should have good internet browsing skills
5. Typing Speed of over 30 wpm

Soft Skill :
1. Eye for Detail
2. Data interpretation skills
3. Problem Solving Attitude
4. Highlight Issues as per escalation matrix
5. Excellent communication skills (will interact with Customers and B2C sales)
6. High level of Patience and Determination

Work Experience:
6 months to 1 year of experience with any International BPO in Outbound calling especially in product Selling.

Shift timings - Flexible to work in rotational shifts. (Generally US shift)
Working days - 5 working days & Sun fixed off.
Cab Facility-Cab & meal would be provided.
Salary-10k to 15k+Incentives on each and every lead

Number of openings -10 to 15

Requirement 3-

Team Lead:-Product Support (Operations)

Required an individual with ability to work in flexible hours with a strong operational level base. Experience in people management and operations control is a pre-requisite. Ability to manage and assist the overall operations will be a key function. Must be extremely detail oriented, organized,independent, able to multi-task, and a team player.

JD:-

·               Manage the Daily Operations to set standards by each client ensuring the quality, accuracy and turnaround time

·               Manage, co-ordinate and execute Pharmaceutical related projects with a
small team within agreed targets.

·               Client Management and ensure all processes are maintained to the level of satisfaction sought by the clients, Client Interface and Day to day problem Resolutions

·               Manage the KPIs and any other internal / external reporting requirements

·               Manage the Resource Allocations on the operations and report to the Manager-BPO Operations on any resource gaps

·               Manage the productivity of the teams and ensure optimum resource utilization

·               Report daily/weekly to the senior management on the progress and status of operations

·               Respond to any ad-hoc requests on the operations by the senior management

·               Attends required meetings and participates in committees as requested.

·                

Other Skills Set :

·         Ensure company policies and procedures are followed.

·         Should have developed his/her team members to take up higher responsibilities

·         Controlling Team Attrition and Absenteeism.

·         Performs audits of the process and reports any changes to Manager.

·         Is responsible for achieving monthly, weekly & daily targets.

·         Assists in recruiting, hiring and supervising the processes.

·         Demonstrates positive interpersonal relations in dealing with fellow employees, supervisors, other department employees and Clients.

·         Performs other duties as assigned.

Work Experience:
1. Total 5 to 7 Years of experience with any International BPO especially with outbound

    process in product Selling (Generic Medicines)

2. Minimum 2 Years of experience should be with Healthcare/Medical domain  

    (Pharmaceuticals Products  Selling-Generic Medicines)

Shift timings - Flexible to work in rotational shifts. (Generally US shift)
Working days - 5 working days & Sun fixed off.
Cab Facility-Cab & meal would be provided.
Salary-35k to 45k

Number of openings -2

Requirement 4-

Manager:-Operations

Required an individual with ability to work in flexible hours with a strong operational level base. Experience in people management and operations control is a pre-requisite. Ability to manage and assist the overall operations will be a key function. Must be extremely detail oriented, organized,independent, able to multi-task, and a team player.

JD:-

·               Manage the Daily Operations to set standards by each client ensuring the quality, accuracy and turnaround time

·               Manage, co-ordinate and execute Pharmaceutical related projects with a
small team within agreed targets.

·               Client Management and ensure all processes are maintained to the level of satisfaction sought by the clients, Client Interface and Day to day problem Resolutions

·               Manage the KPIs and any other internal / external reporting requirements

·               Manage the Resource Allocations on the operations and report to the Director- BPO Operations on any resource gaps

·               Manage the productivity of the teams and ensure optimum resource utilization

·               Report daily/weekly to the senior management on the progress and status of operations

·               Respond to any ad-hoc requests on the operations by the senior management

·               Attends required meetings and participates in committees as requested.

·               Candidate should have good exposure to Call center environments.

·               Should have at-least 5 years of experience working in Call centers in WFM

·               Tool knowledge of Aspect is a must.

·               Hands on experience in Forecasting.

·               Should be able to work on Long Range, Medium Range and Short Range Forecasting.

·               Sound understanding of FTE and headcount information.

·               Experience with Pharmaceutical/Medical process  and working with North American centers will be an added advantage.

·               Strong experience in excel, and experience in eWFM Project

Other Skills Set :

·         Ensure company policies and procedures are followed.

·         Should have developed his/her team members to take up higher responsibilities

·         Controlling Team Attrition and Absenteeism.

·         Performs audits of the process and reports any changes to Manager.

·         Is responsible for achieving monthly, weekly & daily targets.

·         Assists in recruiting, hiring and supervising the processes.

·         Demonstrates positive interpersonal relations in dealing with fellow employees, supervisors, other department employees and Clients.

·         Performs other duties as assigned.

Work Experience:
1. Total 7 to 8 Years of experience with any International BPO especially with outbound

    process in product Selling

2. Minimum 2 Years of experience should be with Healthcare/Medical domain  

    (Pharmaceuticals Products Selling-Generic Medicines)

Shift timings - Flexible to work in rotational shifts. (Generally US shift)
Working days - 5 working days & Sun fixed off.
Cab Facility-Cab & meal would be provided.
Salary-50 k to 60 K

Number of openings -1

For more details visit www.onlinelucknow.com











Requirement 5-
Sr. Analyst- Quality-
Urgent requirements for Experienced, Quality Analyst for Outbound Sales process, for Health Care BPO Division, with excellent listening and observations skills.
Technical Competencies :

1. Should have good knowledge of computers
2. Should have good filtering and searching skills
3. Apt on MS Office tools-(especially on Excel and PowerPoint)
4. Should have good internet browsing skills.
Role & Responsibilities- (JD)

1.      Conducts Call quality audits / monitoring / RCAs on daily basis.

2.      Provides effective feedback to the operations team as per audit findings.

3.      Interprets the pattern of findings through audits and gap analysis with agents.

4.      Works in close conjunction with operations TLs & agents to ensure better quality delivery on an ongoing basis.

5.      Disseminates quality updates and watchouts to the floor and monitors the practice.

Soft Skill :

1.      Good oral / written communication skills.

2.      Data interpretation & analytics skills.

3.      Capable of identifying gaps and executing initiatives.

4.      Understanding of various Operations Metrics.

5.      Basic Data Analytics / Data Mining capabilities.

6.      Good knowledge of Calling (Sales/Tech) parameters.

7.      Knowledge of Quality Management Tools will be preferred.

8.      Monitoring the call as per Call Quality Parameters

Work Experience:
1. Total 2 to 3 Years of experience with any International BPO in Outbound process

     especially product Selling

2. 6 months to 1 year of experience in Healthcare/Medical domain (preferably)

Shift timings - Flexible to work in rotational shifts. (Generally US shift)
Working days - 5 working days & Sun fixed off.
Cab Facility-Cab & meal would be provided.
Salary-20k to 30k

 Number of openings -1

Requirement 6-
Sr. Process Trainer
Urgent requirements for Experienced Process Trainer for Outbound Sales process, for Health Care BPO Division, with excellent communication and interpretation Skills. Person should have sound knowledge of Sales related terms/Jargons.
Technical Competencies :

1. Should have good knowledge of computers
2. Should have good filtering and searching skills
3. Apt on MS Office tools-(especially on PowerPoint)
4. Should have good internet browsing skills.
Role & Responsibilities- (JD)

1. Ensuring high quality training delivery in the English Language of Product/Process

2. Conducting Assessments and Evaluations

3. Ability to deliver training programme as per Client requirements

4. Involvement in content development.

Soft Skill :

1.      Excellent oral/ written communication skills.

2.      Excellent communication and writing skills

3.      Training delivery skills

4.      Ability to connect through words

5.      Good public speaking ability

6.      Pleasant personality

7.      Good presentation skills

8.      Good knowledge of Calling (Sales/Tech) parameters.

Work Experience:
1. Total 2 to 3 Years of experience with any International BPO

2. 6 months to 1 year of experience in Healthcare/Medical domain (preferably)

Shift timings - Flexible to work in rotational shifts. (Generally US shift)
Working days - 5 working days & Sun fixed off.
Cab Facility-Cab & meal would be provided.
Salary-20k to 30k

 Number of openings -1

Requirement 7-
Sr. Soft Skills Trainer
Urgent requirements for Experienced Soft Skills Trainer for Outbound Sales process, for Health Care BPO Division, with excellent communication and interpretation Skills. Person should be good with various team building activities and to conduct induction Programme.
Technical Competencies :

1. Should have good knowledge of computers
2. Should have good filtering and searching skills
3. Apt on MS Office tools-(especially on PowerPoint)
4. Should have good internet browsing skills.
Role & Responsibilities- (JD)

1.      Establish standards for voice and accent, MR domain training at entry Level, Behavioral Training, Time Management training for team leaders, Assistant managers & managers.

2.      Creating a Training Need Analysis, ideating and creating complete learning solutions. Also Create modules and deliver trainings, Orientation, project as well as client specific training for new hires and existing staff leading to improvement in quality scores & better call recordings.

3.      Address ongoing training needs identified by quality department & project management and deliver refresher trainings as required.

4.      Train New recruits in Customer Service, Stress management, business writing skills.

5.      Maintaining MIS on trainings done & training effectiveness measured.

6.       Create a training calendar for self & supervisor/HR nominated training programs.

7.       Provide feedback to management on areas of process compliance & improvement opportunity across the organization.

8.      Ensure that intellectual capital is built, captured, and re-used.

Soft Skill :

1.      Excellent oral/ written communication skills.

2.      Excellent communication and writing skills

3.      Should be well-versed with call center jargons

4.      Training delivery skills

5.      Ability to connect through words

6.      Good public speaking ability

7.      Pleasant personality

8.      Good presentation skills

9.      Good knowledge of Calling (Sales/Tech) parameters.

Work Experience:
1. Total 2 to 3 Years of experience with any International BPO

2. 6 months to 1 year of experience in Healthcare/Medical domain (preferably)

Shift timings - Flexible to work in rotational shifts. (Generally US shift)
Working days - 5 working days & Sun fixed off.
Cab Facility-Cab & meal would be provided.
Salary-20k to 35k

Number of openings -1

 For more details visit www.onlinelucknow.com